• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.

• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.

• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.

• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.

• Supports and administers receipt and dispatch of inventory and supplies according to company policy.

• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.

• Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

• Builds and maintains a solid customer following through clienteling and wardrobing.

• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.